When you’re ready for a new page of notes, you must tap the stylus on the “CC” icon in the bottom before you start writing your new page. How to I stop my pages of notes from overlapping? The pen connects to the Blackboard app on your phone via Bluetooth and uploads all your notes once it syncs. The template has an embedded code that allows the camera to capture everything. The Blackboard Smart Pen has a small camera placed at the base of the stylus tip that captures every stroke written on the Blackboard with the Carbon Copy Smart template. Otherwise, you can sometimes miss strokes. When you write, make sure you hold the pen so the stylus tip is either at the top or the bottom, not sideways. The way you hold the Blackboard Smart pen can sometimes impact the way the pen records each stroke. Blackboard Smart Pen FAQs Why is the pen not capturing some of my words or lines? Refunds or Returns on items purchased with a Gift Card will have the amount applied back to the Gift Card used. Discount codes are not valid for the purchase of Gift Cards. They are valid for 5 years from the date of purchase. Gift Cards have no additional processing fees. Do you have more information on Gift Cards? We use FedEx/Smartpost & USPS for shipments. Orders will ship in 1-2 business days after the order is placed. Do you have more information on Ordering and Shipping? After replacing the batteries and screen is still not clearing please contact our support team. If your Boogie Board stops erasing, please check the batteries. What if my Boogie Board stops clearing when pushing the erase button? The Boogie Board is designed for use indoors, so it's not recommend for outside due to the damage that occur. The LCD has passed toxicology assessment for safety. All case components are made from an ABS plastic material commonly used in many other consumer products. All case and writing surface materials are made from impact resistant plastic. Yes, Boogie Boards are safe for use by young children. Are Boogie Boards safe for use by young children? Nothing sharp as to prevent scratches to the writing surface. We recommend using our Boogie Board stylus, but any soft-tipped tool or even a finger will work. What instruments can I use to write on the Boogie Board writing surface? The entire writing surface is cleared when the erase button is pushed. Can I erase just a portion of the writing surface? Let us help you out! Please contact our support team. General Questions What do I do if I have lost the stylus to my Boogie Board?
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